If you are new user, You can click on sign in link on the page, type your email address and entered password and if you already sign in you don’t have to register again you can directly visit to our site.
2) I forget my password what can I do?
Go to the sign in page and click on forget my password. You will receive an email on your registered email id with instruction on creating a new password.
3) Do I need a elleycon.com account for making a purchase of the product?
There is no need to create an account of elleycon.com, you can directly ordered a product. If you are regular customer of elleycon.com you can create an id.
4) How do I place an order on elleycon.com?
Placing the order on elleycon.com is quick and simple. As you browse through elleycon.com you can add the items you wish to buy in your shopping cart by clicking on ‘BUY NOW’ log in with your email address and passwords, enter your details such as name,shiiping address, mob no, mode of payment. If u like any item or you are not able to buy that item at the time you can add it to the wishlist by clicking on wishlist link. It is added to your wishlist. After adding that item to the wishlist you can buy it any time when you want.
Alternatively, you can call us on our 24*7 number 7709323456 and ordered the product.
5) How can I track the status of my order?
You can check the status of your product on your account. There is a my order link in your account from which you can track the status of your product.
6) Can I postponed delivery of the product to the some days?
In such case, you may contact our customer care team within the 24 hrs to stop the delivery. After that we can proponed it for some days if possible. If the product is already shipped we are not able to hold the delivery.
7) Can I change delivery address after ordering the product?
In that case you have to entered multiple address while purchasing the product’s can call us on 7709323456 and inform about it. If it is possible to change the address we can do but if it is not, the product is delivered to registered address.
8) Can u have online payment offers to customer from your company?
The offers of payment may change according to the product. There is some terms and conditions by the company related to the offers of the payment.
9) Can I returned product to the company if its damaged or not in good condition or its reach to expiry date?
Yes, you can returned the product with its packaging or accessories or freebie’s have to informed the company within 48 hrs of the delivery about the damaged product. If product is not good company accept the product and give another product to the customer.
10) How can I cancel my order?
You can cancel the product within 24 hrs after the ordering the product. You can call us on 7709323456 and make a complaint about the cancellation. If the product is shipped it cannot be cancel. If it is delivered you can call us within 48 hrs and returned the product.
11) What is the payment policy for buying the product?
You can buy the product through cash on delivery, net banking, debit card, or credit card.
12) Can u offer EMI to the customer?
No, we don’t have EMI to the customer.
13) Will I have to pay any charges for returns?
The return of the product is free of charge. You do not have to pay any charges for returns. When u request for returned after 3/4 working days our company collect the product where it was delivered. If our company not collect the product and customer courier it, the courier charges will be deposited to the customer’s account.
14) How can u refund to customer after returning product to the company?
If payment made through cash on delivery we will refund your money through a cheque in favour of the billing name and it is delivered to the registered address provided at the time of placing the ordered. If payment made through credit, debit card or Internet banking, your refund will be credited back to the respective account provided at the time of placing the order. We initiate refund within a minimum of 4 working days after receipt of the returned product.
15) How can I track the status of my refund after returning product?
You can call us on 7709323456 and track the status of refund.
